Thank you for shopping with My Magic Mushroom. We are committed to providing high-quality products and outstanding customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

To qualify for a return or refund, products must:

  • Be unused and unopened.
  • Be in their original packaging.
  • Be in the same condition as received.
  • Be returned within [30] days of the delivery date.

For health, safety, and legal reasons, certain products cannot be returned once opened, used, or tampered with.

How to Request a Return

To initiate a return, please contact our customer support team within the eligible return period. Once your request has been approved, we will provide detailed return instructions.

Please do not send any products back without prior authorization, as unauthorized returns may not be accepted.

Refunds

After we receive and inspect your returned item(s), we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your financial institution.

Store credit may also be offered where appropriate.

Return Shipping

If your return is the result of:

  • An incorrect item shipped by us
  • A damaged or defective product
  • An error on our part

My Magic Mushroom will cover the return shipping costs.

If the return is due to a change of mind or any reason unrelated to product quality or our error, the customer is responsible for return shipping expenses.

For higher-value returns, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us as soon as possible after delivery.

Our support team will investigate the issue and work quickly to provide an appropriate solution, which may include:

  • A replacement
  • A refund
  • Store credit

Non-Returnable Items

For safety, hygiene, and legal reasons, we cannot accept returns on:

  • Opened products
  • Used products
  • Products with broken seals
  • Tampered products
  • Items marked as non-returnable
  • Gift cards (if applicable)

Please review product descriptions carefully before placing your order.

Order Cancellations

If you need to cancel an order, contact us immediately.

Orders are processed quickly. If your order has not yet shipped, we will do our best to cancel it.

Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return after receiving your package.

Product Quality

At My Magic Mushroom, quality is one of our highest priorities.

We carefully source our products from trusted suppliers and maintain strict quality standards. If you believe you have received a product that is defective or does not meet our quality standards, please contact our support team immediately so we can investigate and resolve the issue.

Legal Compliance

Customers are responsible for ensuring that the purchase, possession, and use of any products offered by My Magic Mushroom complies with all applicable laws and regulations in their jurisdiction.

By placing an order, you acknowledge that you have reviewed and understand the laws applicable to your location.

My Magic Mushroom assumes no responsibility for purchases made in jurisdictions where such products are prohibited.

Need Assistance?

If you have any questions regarding returns, refunds, or your order, our customer support team is happy to help.

Email: info@mymagicmushroom.com